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COVID-19 Info-Line Automated To Improve Service

January 22, 2022
Summary

The COVID-19 Info-Line now operates through an automated system to direct calls. Callers can choose from a menu of 4 options to get updated information about resources related to COVID-19. 

Content

 

 

  • The Info-Line is staffed Monday to Friday, 9 AM – 5 PM.
  • There is no option to leave a voicemail outside regular hours.

 

How Does the Info-Line Work?

The COVID-19 Info-Line now operates through an automated system to better direct calls to the right resources.

Callers can choose from a menu of 4 options to get updated information about the following topics:

  • Mental health support
  • Isolation (medical and travel), isolation support services, rapid tests
  • General COVID-19 Information (provided by members of the Info-Line team)
  • General vaccination information

 

Green checkmark to illustrate a list of information available through the Info-Line

How Can The COVID-19 Info-Line Help?

 

  • Direct you to community and social resources related to COVID-19
  • Connect you to an Info-Line team member who can help you find updated COVID-19 information on the Cree Health Board website and social media channels
  • Connect you directly to the Wiichihiiwaauwin Help-Line (1-833-632-4357)

 

Red X to illustrate a checklist about information not available through the COVID-19 Info-Line

The COVID-19 Info-Line CAN'T ANSWER QUESTIONS ABOUT:

 

  • Lifting medical isolation
  • Test results (negative or positive)
  • Scheduling appointments for COVID-19 tests
  • Emergency support
  • Medical advice (people can consult 811 for non-emergency health questions, or the CMC)
  • Contact tracing
  • After-hour contacts in your community
  • Requests for letters to employers
  • HR support (please consult your organization’s HR department)
  • Information for Health Care Professionals (Please consult your COVID-19 lead)

 

Eeyou Istchee COVID-19 Information

Call 9 am – 5 pm, Monday to Friday.  

Or: Inbox @creehealth on Facebook. Leave your name & number. 

ᐁᐃᒃᐦᑦ ᐅᓀ ᐅᓀ

Call 8-1-1 to talk to a nurse around the clock, seven days a week.

Wiichihiiwaauwin (Mental Health) Helpline

Service available 24/7. Cree speakers and Elders are available upon request

Our Partners

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Grand Council of the Crees logo
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Santé et des Services sociaux logo
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Health Canada logo