COVID-19 Info-Line Automated To Improve Service

January 22, 2022

The COVID-19 Info-Line now operates through an automated system to direct calls. Callers can choose from a menu of 4 options to get updated information about resources related to COVID-19.

The Info-Line is staffed Monday to Friday, 9 AM – 5 PM.

There is no option to leave a voicemail outside regular hours.

How Does the Info-Line Work?

The COVID-19 Info-Line now operates through an automated system to better direct calls to the right resources.

Callers can choose from a menu of 4 options to get updated information about the following topics:

Mental health support
Isolation (medical and travel), isolation support services, rapid tests
General COVID-19 Information (provided by members of the Info-Line team)
General vaccination information

Green checkmark to illustrate a list of information available through the Info-Line

How Can The COVID-19 Info-Line Help?

Direct you to community and social resources related to COVID-19
Connect you to an Info-Line team member who can help you find updated COVID-19 information on the Cree Health Board website and social media channels
Connect you directly to the Wiichihiiwaauwin Help-Line (1-833-632-4357)

Red X to illustrate a checklist about information not available through the COVID-19 Info-Line

The COVID-19 Info-Line CAN'T ANSWER QUESTIONS ABOUT:

Lifting medical isolation
Test results (negative or positive)
Scheduling appointments for COVID-19 tests
Emergency support
Medical advice (people can consult 811 for non-emergency health questions, or the CMC)
Contact tracing
After-hour contacts in your community
Requests for letters to employers
HR support (please consult your organization’s HR department)
Information for Health Care Professionals (Please consult your COVID-19 lead)