The Wiichihiituwin Department of the CBHSSJB has hired Louis-Vincent Parent for the role of Client Relations Officer, a position designed to troubleshoot situations where clients are not satisfied with the services provided.
The Wiichihiituwin Department coordinates medical appointments, transportation, lodging and meals for people who are required to leave home community to seek medical and social services not available in their home community. Every year, about 41,000 people, both patients and their escorts, arrive in one of the Wiichihiituwin service locations including Val-d'Or, Chibougamau and Montreal.
The Client Relations Officer listens to concerns and helps the clients to find answers to their questions, alerts management to areas that could be improved, and if necessary, connects the client with the office of the Commissioner of Quality of Services and Complaints. This new position was created in order to strengthen quality of services in Wiichihituwin at the regional level.
Louis-Vincent Parent has worked with the Wiichihiituwin Department in Montreal since 2019 as Receptionist and Medical Secretary, and, since the beginning of the COVID-19 pandemic, as a Communications Technician, helping clients staying at Espresso Hotel in Montreal, where strict precautionary measures were in place. He regularly provided services as an interpreter, since he speaks Cree, French and English.
Louis-Vincent grew up in Chisasibi from the age of 5. He learned Cree and became integrated with the culture of his home. Being from the community, he is understands the reality Eeyouch face when coming down south, particularly Elders. His experience working directly with clients at Espresso will help him in his new regional role.
Louis-Vincent graduated from CEGEP and is currently enrolled in the Cree Succession Leadership Framework. He plans to go back to school to deepen his knowledge in order to continue to help CBHSSJB clients to the best of his ability. He looks forward to assisting all Cree patients.
Complaints about the services provided in CBHSSJB establishments are handled by the Commissioner of Complaints and Quality of Services, with, in some cases, the assistance of the Medical Examiner.