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M-2223-0004 Wiichihiituwin Logistics Coordinator (0255)

Location: Val d'Or

Status

Permanent Full Time

Salary

Class 37: Min. $73,955 – Max. $96,141

Hours per day/week

7/35

Description

SUMMARY OF THE POSITION

Wiichihiituwin is the unit that connects clients to medical and social services that are not provided to the public in Eeyou Istchee. The unit coordinates travel, accommodation, local transportation, meals and appointments for nearly 33,000 client visits (patients and escorts) who need to travel within or outside Eeyou Istchee to receive health, social or specialized off-site services. These can be short- or long-term services offered at one of our 4 sites of operation: Montréal, Chisasibi, Chibougamau and Val-d’Or, or any other site when requested or necessary. The unit also collaborates with other institutions in the Quebec health system, including in Montréal, Northern Quebec and Rouyn-Noranda.

Reporting to the Wiichihiituwin Logistics Assistant Director, the incumbent will support them in their regional duties of operational and logistical management. They are responsible for planning, organization, coordination, implementation, control, supervision and ongoing assessment and production of reports on all operational and logistical activities. The incumbent is responsible for the management of human, financial, material and information resources related to their sectors of activity for the Val-d’Or and Chibougamau points of service.

SPECIFIC DUTIES
1. Provides ongoing leadership to the employees under their responsibility as well as all activities related to sound human resources management, involving engagement, teamwork and accountability in order to achieve the unit’s objectives while maintaining a respectful and harmonious work environment at Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
2. Helps plan and oversee the organization, coordination, implementation and control of the following activities: planning of client travel, accommodations, meals, transportation and interpretation services for Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
3. Oversees operational evaluation as well as the organization, coordination, implementation and control of support activities for transportation, maintenance and safety services;
4. Ensures that a safe, hygienic environment is maintained for patients or clients and staff;
5. Oversees the continuity of services provided by the Val-d’Or and Chibougamau sites, ensuring that they complement those offered by other services of the organization and other resources within and outside the region;
6. Ensures effective communication and liaison with CMCs, the hospital, youth protection services and the DPSQAs of the region, as required;
7. Conducts assessments and manages computer equipment for Val-d’Or and Chibougamau and ensures that the medical and logistical equipment required for clients is present in the various facilities as well as in land and air transportation, as required;
8. Helps identify what types of services are required for users’ spiritual needs, in accordance with the Miyupimaatisiiun medicine wheel approach.
9. Ensures quality and efficiency of customer service and 1-800 line and management of customer dissatisfaction where applicable;
10. Helps implement and monitor the identification process and tracks quality indicators concerning the services offered to clients;
11. Ensures that the family and other persons important for users are included in the Wiichihiituwin practice process;
12. Exercises decision-making authority and accountability for their field of activity in accordance with the results expected by the Wiichihiituwin unit;
13. Collaborates with management in the planning, organization and control of the activities necessary to achieve the objectives of various projects assigned to them by Wiichihiituwin management;
14. Assists in the implementation of logistical mechanisms intended to enable the sectors of Wiichihiituwin’s Val-d’Or and Chibougamau sites to respond to administrative emergencies at night, during the day, in the evening, on weekends and on statutory holidays;
15. Oversees and monitors policies, norms and standards of Wiichihiituwin’s Val-d’Or and Chibougamau points of service;
16. Ensures that administrative services are provided in accordance with the mission, philosophy, objectives and programs of the Cree Board of Health and Social Services of James Bay and Miyupimaatisiiun, following an interdisciplinary, community-based approach;
17. Helps identify what programs and logistical services the public, communities and the organization may need for Wiichihiituwin’s Val-d’Or and Chibougamau points of service.

Requirements

Education and experience:
• Bachelor’s degree in administration, management or social sciences;
• Three (3) years in a management position at a health care facility or in a similar supervisory management position;
• Relevant change management experience.

Knowledge and abilities:
• Knowledge of MSSS services, relevant legislation and regulations, the network and orientations of hospital and medical services, CMCs, CHSSCs (CSSSs);
• Knowledge in the following areas: support and care systems for in-transit patients; liaison between the professionals who manage patients and providers of secondary or tertiary care; transportation and accommodations logistics systems; management of patient accommodation;
• Knowledge of the background and issues pertinent to health services for First Nations and Cree culture;
• Excellent interpersonal communication skills;
• Excellent written and oral communication skills;
• Results-oriented, self-directed, flexible and able to handle multiple tasks at once;
• Focused on a proactive customer approach;
• Strong aptitude for inspirational leadership and self-management;
• Knowledge of section 14 of the James Bay and Northern Quebec Agreement, an asset.

LANGUAGE
• Proficiency in English and French;
• Proficiency in Cree is an asset

OTHER
• Includes on-call periods;
• Willingness to travel frequently.

Additional Information

Posting start/end date

05/13/2022 - 05/27/2022
Posting number
M-2223-0004
Who can apply
Internal

Other ways to apply

Please forward your resume to:

Cree Board of Health and Social Services of James Bay

514-861-5955

514-989-7495

jobs.reg18@ssss.gouv.qc.ca

With your application, please make sure to specify the posting number and the job title.

We thank all candidates who apply, however only those selected for an interview will be contacted.

In accordance with various Sections of the James Bay and Northern Quebec Agreement (JBNQA), the organization has the objective of staffing all of its positions with qualified and competent beneficiaries of the JBNQA.

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Life in Eeyou Istchee

We are the Cree of Eeyou Istchee. We call ourselves Eeyou and Eenou. Our name means simply “the people”. Clients of the CBHSSJB include the almost 18,000 people residing in the nine Cree communities and scattered throughout the territory at hunting camps, mine sites, hydro-electric installations and logging camps.

The best way to experience the Cree way of life is by participating in community and cultural activities. Most communities have an ice rink, fitness centre and a gymnasium. Several communities, including Chisasibi, have indoor pools. Ask the Community Health Representative or Community Organizer at the clinic about opportunities to participate in Cree cultural activities such as walking out ceremonies. The region offers some of the world’s best fishing, canoeing, hiking and snowmobiling. 

Our Partners

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Grand Council of the Crees logo
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Santé et des Services sociaux logo
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Health Canada logo