Complaints about the services provided in CBHSSJB establishments are handled by the Commissioner of Complaints and Quality of Services, with, in some cases, the assistance of the Medical Examiner. The Commissioner and the Medical Examiner work together and report directly to the Chair of the Board of Directors of the CBHSSJB.
How to make a complaint
If you are thinking about filing a complaint, contact the Commissioner to discuss the situation. The Commissioner will guide you in how to make a formal complaint in writing.
When calling the toll-free number, please leave your full name and a number where the Commissioner can call you back.
If your situation concerns a doctor, medical student, dentist or pharmacist, it will be forwarded to the Medical Examiner for follow up and you will be informed.
The Commissioner and Medical Examiner are not empowered to impose measures (such as reprimands or sanctions). Their approach is one of reconciliation. They seek solutions that are satisfactory to both parties.
Complaint examination is free of charge, whether performed by the Commissioner or the Medical Examiner.
The law prohibits any form of reprisal against individuals who file a complaint or who intend to file a complaint. Should such an event occur, communicate immediately with the Commissioner. The Commissioner is obliged to intervene without delay to put an end to such practices.
Note: The Complaints process is for users of CBHSSJB services. If you are a CBHSSJB employee and your concern is about your working conditions or terms of employment, you should contact the Resolution Officer.
CBHSSJB Resolution Officer
Ombudsman-like role reporting directly to the Chairperson and the Board of Directors. The Resolution Officer listens to employee concerns on workplace issues and help find lasting solutions in a climate of respect, fairness and accountability.